Premiere Pro A Low Level Exception Occurred (Try these fixes in 2023!)

Anant Desai


2 min read


Premiere Pro A Low Level Exception Occurred (Try these fixes in 2023!)

Why does “A Low Level Exception Occurred” happen on Premiere Pro?

1. Varying Frame Rates

Clips with different frame rates may cause “A Low-Level Exception Occurred” error on Premiere Pro. If a user utilizes clips with varying frame rates (for instance, some clips with 25 FPS and others with 60 FPS) within a single project sequence, it may give rise to this error message.

2. Using Legacy Tools

Editors who have continued to use the Legacy Titler have encountered many problems with Adobe Premiere Pro. Users who do not like using the software’s newer tools and prefer the simplicity of the legacy tools can also use the Essential Graphics Panel or its associated titling tools.

5 Ways to Fix “A Low Level Exception Occurred” on Premiere Pro

1. Reset Preferences

A simple fix to the error is to reset preferences, following these steps:

Reset preferences and plug-in cache simultaneously, and hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option keys when the splash screen appears

2. Updating Adobe Premiere Pro

The low-level exception error in Adobe Premiere Pro occurs only in versions below 14.2. The user can check for the latest updates using the Adobe Application Updater. This in-built tool checks for updates, downloads, and installs them automatically. The latest version of Premiere Pro provides the best user experience, and with every update, Adobe fixes many bugs and glitches.

3. Changing Renderer

Using GPU Accelerated Renderer might cause a low-level exception error in Premiere Pro. To change the renderer on Premiere Pro, follow these steps:

  • Choose File > Project Settings > General
  • Select “Software Only” for Mercury Playback Engine GPU Acceleration.

4. Clearing Cache

Old cache files can bog down your system and affect current projects. Clearing your cache can solve issues with playback and performance.

Premiere Pro > Preferences > Media Cache (macOS) or Edit > Preferences > Media Cache (Windows), and click Delete in the Media Cache Files section. This will remove cache files that are no longer referenced by a project.

5. Deleting Preview Files

Locate your Preview Files folder by checking under File > Project Settings > Scratch Disks. Then, manually delete the folder and contents using Finder (macOS) or Windows Explorer (Windows).

The total size of these files can be significant, and the drive’s speed will impact playback performance in Premiere Pro.


These five simple fixes can quickly help resolve A Low Level Exception Occurred on Premiere Pro and enable you to resume your editing work! Alternatively, (pronounced Postudio) allows you to launch Premiere Pro and other popular post-production tools without having to think twice about installations, updates or updating drivers. All you have to do is edit and create, takes care of the rest.

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