5 Fixes That Work when Adobe Premiere Pro Keeps Crashing 

Anant Desai


2 min read


5 Fixes That Work when Adobe Premiere Pro Keeps Crashing 

Does Adobe Premiere Pro keep crashing on your systems? This issue has been a problem for several Windows users mainly. We find out the most common reasons for Premiere Pro crashing and how to resolve these issues.

Also Read: A Low-Level Exception Occurred in Premiere Pro

Why does Adobe Premiere Pro keep Crashing?

Adobe Premiere Pro crashes primarily because of software bugs and misconfigurations, however, there could also be other reasons such as..

1. Outdated Graphics Driver

A lot of times the main cause for your  Adobe Premiere Pro crashing is the fact that you are using outdated graphics drivers. Nvidia, AMD, and Intel keep updating their graphics drivers. In doing so and updating your graphics driver you enhance your software’s performance and ensure a lesseBy doing that, they’ll fix bugs in the last version of the graphics driver and enhance the performance.

2. The system is below Minimum Requirements

The problem might arise if the user’s computer lacks the necessary hardware like graphic card drivers and other dedicated hardware to run Adobe Premiere Pro smoothly.

Currently, the recommended specifications for HD video workflows are:

  • An Intel 6th Gen CPU (or newer)
  • 8 GB of RAM
  • 2 GB of GPU Memory

3. System Overheating

Adobe Premiere Pro is an application that extensively uses the GPU and CPU of a device. Running the software for an extended time may lead to the system getting overheated, which can cause the application to crash. Other causes for frequent crashes and overheating are using underpowered graphics cards and memory-hogging applications

4. Change in Default Font

Some fonts don’t work well on this tool. If your system does not support the new font, the application crashes due to a conflict with the engine.

5. Avoid Using Drag & Drop

The Drag and Drop feature on the application is convenient. Unfortunately, the application cannot process large media files dragged and dropped directly onto the timeline, which may result in it crashing.

5 Fixes That Work When Adobe Premiere Pro Keeps Crashing

1. Resetting Preferences

By resetting your preferences, Adobe returns your settings to the factory defaults and helps to prevent the application from crashing. To do this, hold Alt when you click to launch Premiere Pro. This will cause a pop-up window with screen instructions to open that asks if you want to reset your preferences.

How to Reset Preferences in Premiere Pro

2. Clearing Media Cache Files

A media cache is a storage space that is temporary and allows you to store the media files that you import onto Premiere Pro. Corrupted media cache files could cause the application to have random crashes.

Steps to Remove Media Cache Files:

  • Launch Premiere Pro and go to Edit> Preferences > Media Cache.
  • Click Delete to remove the media cache files when the media Cache window opens.
  • Click OK and wait for the corrupted temporary files to be removed and for the process to end.

How to Clear the Media Cache in Premiere Pro 2021

3. Turn off GPU Acceleration

GPU Acceleration is one of the common causes of this Adobe software crashing. Disabling GPU Acceleration leads to the application taking longer to render video files; however, it may fix the crash issue.

Steps to Disable GPU Acceleration:

  • Go to the File tab and click on it.
  • Click Project Settings and choose General.
  • Set the Renderer option to Mercury Playback Engine Software.
  • Select OK and close the window.

4. Close CPU Intensive Applications

Adobe Premiere Pro is a resource-intensive application. Having lots of programs running in the background may cause your computer to run out of RAM, leading to the application crashing.

  • Press Ctrl, Shift, and Esc simultaneously on your keyboard to open Task Manager. You will be prompted for permission. Click Yes to open the Task Manager.
  • Select any other applications and programs that take up a large amount of  CPU or Memory, then click End Task to close it.

5. Update Premiere Pro

If none of the fixes work, you could be using a previous version try updating/reinstalling the software. Adobe eliminates glitches and bugs with new Premiere Pro updates to create a user-friendly experience.

Also Read: Adobe Premiere Pro Could Not Find Any Capable Video Modules


While working with editing software like Adobe Premiere Pro, errors are often encountered and can be very irritating. Postudio helps you to streamline your editing work. You can also register to get early access to Postudio to ease your Post Production workflow.


Can you get back your Premiere Pro work after it crashes?

If you have the “Auto-Save” feature turned on in Adobe Premiere Pro, you can recover your project by searching for the name of your project in your files.

How do I recover an unsaved Premiere Pro project after crashing?

You cannot recover an unsaved Premiere Pro project if the application crashes and you don’t have “Auto-Save” turned on.

Where do I find Premiere Pro crash logs on Windows?

C:\Users\[user name]\AppData\Roaming\Adobe\LogTransport2\Logs.

Where do I find Premiere Pro crash logs on macOS?

Users/[user name]/Library/Application Support/Adobe/LogTransport2.

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